Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Orders ship from China, and standard delivery to the contiguous United States usually takes 15–25 business days after shipment. Standard shipping is free.
Do you ship outside the United States?
We currently ship to addresses within the contiguous United States only.
Are the stones exactly like the photos?
Every stone is natural, so size, color, pattern, and shape will vary. We photograph representative pieces from the same lot so you can see the typical quality and appearance.
What is your return policy?
Returns are accepted within 30 calendar days of delivery. Please see our Refund and Return Policy for full details.
How do I contact customer service?
Email service@truenorthsuplyco.shop or call +86 19931376407. Our team responds Monday–Friday, 9:00 AM–6:00 PM GMT+8 (China), usually within 1 business day.